How far can I ride on a full charge?

Up to 50–70 km per charge depending on terrain, assist level, and rider weight.

How long does charging take?

Around 5–7 hours from empty using the included charger.

Can I remove the battery for charging?

Yes — it’s fully removable and can be charged on or off the bike.

What kind of battery is it?

A 17.4 Ah lithium-ion battery using premium Samsung cells.

What’s the top speed?

Your bike is factory-limited to 25 km/h to comply with Australian e-bike regulations. It can be unlocked for private property use.

Can I ride faster?

You can pedal faster, but assistance cuts out above 25 km/h for road-use compliance.

Is there a throttle?

Your bike includes a throttle limited to 6 km/h, also unlockable for private-property use.

Is it hard to ride without power?

Not at all — the step-through frame and wide tyres make it stable and smooth even with the motor off.

What’s the weight limit?

Recommended rider + cargo load: 120 kg total.

Can I ride it in the rain?

Light rain is fine — all electronics are splash-resistant, not submersible.

Do I need to service the bike?

Yes — treat it like a regular bicycle: a quick check every few rides and a full tune every 6 months.

Where can I get it serviced?

Any reputable bicycle shop can handle general maintenance; electrics are plug-and-play with standard parts.

How long does the battery last?

Typically 700–1000 full charge cycles, or 3–5 years with normal use.

Is the bike delivered fully assembled?

It arrives 90 % assembled. You’ll attach the front wheel, pedals, handlebars, and basket — detailed photo instructions included.

How long does setup take?

About 60-90 minutes with basic tools provided.

Do you ship Australia-wide?

Yes — we offer tracked delivery to all metro and regional areas.

What warranty do you offer?

2 years on frame
1 year on electronics & battery

What if something arrives damaged?

Contact us within 7 days with photos and we’ll make it right.

Is it legal to ride on bike paths and roads?

Yes, when ridden in pedal-assist mode and limited to 25 km/h.

Do I need a licence or registration?

No — e-bikes that meet 250 W and 25 km/h limits are road-legal in Australia.

Do I need a helmet?

Yes — same rules as a standard bicycle.

What size riders does it suit?

Best for heights 155–185 cm (adjustable seat & handlebars).

Can I carry kids or cargo?

Yes — rear rack supports up to 25 kg (compatible with child seats or panniers).

Is it good for hills?

Yes — the high torque 250 W hub motor and 7-speed gears handle moderate hills comfortably.